Rather than request a low value refund, it may be better to amend the charge to another vehicle or date. Your request will be processed in accordance with the requirements of the Freedom of Information Act and TfL’s information access policy. Your experience can help others make better choices. These are not part of the public transport infrastructure within London. In contrast to any other TfL takeover, neither Oyster nor contactless will be available on day 1. TfL Board meeting paper of 15 December 2016. Click here - we can forward your call to Connection Phone Number; Transport for London (TfL) general enquiries (Calls cost £1.50 connection fee plus £1.50 per minute plus your network providers access charge.) Join the 552 people who’ve already reviewed TFL. Contactless on Transport for London expandable section. Your refund entitlement is dependent on whether you hold an annual or 6 month ticket. You can create a Contactless and Oyster account on the Transport for London (TfL) website so you can get a statement of the journeys travelled and the cost involved. How do I get a contactless debit card? At stations. Number: 020 3054 4308 . | Read 221-240 Reviews out of 552 Yesterday TfL announced their initial plans following takeover of the GWR suburban services between Paddington and Reading on December 15th. Their contact details can be found here . A response will be provided to you by 6 June 2014. Plus, if you have a TfL online account, you can apply for a refund there. It may be easier for you to contact TfL as they'll be able to organise refunds to both cards. When tapping your card at the beginning of your tube journey, we block £0.10. ); London Overground and TfL Rail have a 30-minute threshold and offer a full refund - but, again, it excludes things out of their control. You can use your WeSwap card’s contactless feature for Transport For London (TFL) but, as it’s a prepaid card, it behaves slightly differently to regular debit and credit cards. Get the number … How do I register my Contactless Mobile with my TfL account? Follow the instructions to get a refund to your bank account. These extensions allow customers to customers to use either a contactless card, mobile device or an Oyster card to pay for travel. Topping up an Oyster card also requires a stored balance, using a credit or debit contactless card means you truly do 'pay as you go' - no upfront contribution to the TFL coffers. Figure 4: TfL Oyster and Contactless app screenshot However we have had no instances of two cards being charged simultaneously for the same fare.” TfL is asking passengers with concerns over their fares to contact the Customer Services team on 0845 330 9876 or by email at oysterenquiries@tfl.gov.uk There is precedent for this as there are separate procedures for Contactless cards when used for transit. Contactless is not accepted on the small number of “heritage routemaster” buses which operate on part of bus route 15 between Trafalgar Square and Tower Hill. You'll have to contact the operator of your other contactless card to organise a refund on it. Travel free on Tube, DLR, London Overground, TfL Rail and most National Rail services where PAYG is accepted. If you need urgent assistance from Transport for London, you can also call the 24-hour travel information helpline 0343 222 1234 (service and network charges may apply) Please complete the form below to get in touch with the online shop team - Barclaycard is a trading name of Barclays Bank UK PLC. Barclays Bank UK PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 759676). ... You may be eligible for a refund. We offer a call connection service to contact TFL. Oyster Cards work in a similar way to Contactless - individual fares are the same and Oyster also employs a daily cap. If you have difficulty finding the link then please contact your HR/Payroll department who should be able to help you. Payment Options for Travel in London: Cash, Contactless and Oyster. To apply over the phone, call TfL customer services on 0343 222 1234 (this costs the same as a normal 020 number) with your Oyster card details. You can claim online via your TfL account or by post by writing to: TfL Customer Services, 4th Floor, 14 Pier Walk, London, SE10 0ES. You can use our call connection service to contact TFL and you can also record the call through our call connection service. 0903 871 2492: TfL lost property (Calls cost £1.50 connection fee plus £1.50 per minute plus your network providers access charge.) This has happened in a small number of instances and we have given these customers a full refund. To get a refund by post, you can send your Visitor Oyster card with a letter explaining why you’re returning it to: TfL Customer Services 14 Pier Walk 4th Floor London SE10 0ES United Kingdom If you provide a phone number or email address, we will contact you to arrange a bank transfer, otherwise your credit will be refunded by cheque in GBP. 6) Pay with a contactless non-Tfl/non-Oyster method such as debit card and you have no history accessible and the inspector fines you on the spot as a deadbeat. By phone. In 2016 TfL licensed the tech behind both Oyster and contactless with Cubic Transportation System (the team who developed contactless), which plans on bringing it … Contactless credit and debit card payment is especially useful for infrequent travellers who would previously have paid much higher single fares. Yours sincerely To reverse the entry charge that has been made on your Oyster card you will need to contact Transport for London (TfL). Accepted on tfl rail (formerly known as Connect) services. Not accepted on sightseeing tour buses. Contact Officer: Mark Wild , Managing Director, London Underground . The schemes are very different though: London Underground and DLR have a 15-minute threshold and offer a full refund - but it excludes things out of their control (e.g. In this situation it may be easier to contact TfL on 0343 222 1234 … If you don't have a contactless card for your Barclays account, you can call us to see if you're eligible. Please contact TfL on 0343 222 1234. You may be eligible for a refund. Is the use of Oyster for travel with TfL being phased out? This is a step-by-step guide to getting a refund on … ... Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority under registration number 119278. bad weather, passenger action, strikes, etc. about refunds for contactless card charges. To ensure a smooth introduction, contactless PAYG will be introduced from January 2nd 2020. Please contact TfL on 0343 222 1234 with your query or view your transaction history on the TfL website. If you have £10 or less pay-as-you-go credit, you can get a refund … As Contactless PAYG is based on single fares, there are occasions when it may not be the cheapest option for your journey. Contactless Payment Cards on Tube, trams, DLR and London Overground 15 July 2013 Future Ticketing Project (FTP) - Briefing Notice 02 Using Contactless Payment Cards On TfL Services Ease and convenience with contactless payment cards The introduction of contactless payment cards will give customers an alternative way to pay for travel on Tube, tram, DLR and London Overground services … Make sure you retain your ticket as you will need to provide this to them in order for them to refund the entry charge. Oyster Cards. Please contact TfL on 0343 222 1234. I’m sure that an organisation like TfL will negotiate a bespoke set up with the banks about how to deal with card transactions that require a signature, overseas issued cards etc. TfL users might be able to get £50+ back after being mistakenly charged for not touching out with their contactless or Oyster card. If you paid with Contactless Mobile, you’ll usually use your phone to get a refund. Email: markwild@tfl.gov.uk. This article goes through how you can obtain a copy of the statement to attach to your claim for reimbursement of your underground journeys in EASY. To find out your refund amount you will need to revisit the link where you made your original application via your company portal. ‘As contactless payments continue to gain momentum in London, we are excited to partner with TfL for the launch of contactless card payments on their buses. PAYG at child rate on the Emirates Air Line cable car PAYG at half adult rate on Thames Clipper River Bus services; Children aged over 10 years and 11 months and under 16 on 31 August can get an 11-15 Zip Oyster photocard to: Sadly you can't get a refund … ... Can TfL’s staff take a contactless payment card away from you? Hold your phone over the reader, just as you did when you paid. You'll need to contact the operator of your other contactless card to organise a separate refund. However if you do not wish to use this premium rate connection service, we recommend you calling using the following direct number for free: 03432222222. In the meantime, if you would like to discuss this matter further, please feel free to contact me. To request a refund you will need the: Number plate (Vehicle Registration Mark) Receipt number and charge start date for the charge you want refunded; There is a £10 administration charge to process a refund whatever the amount. Check out this article for a detailed explanation of the TfL contactless capping, and how automatic refunds work. Details of Oyster and Contactless single fares can here found on the TfL website here.