I think it’s because my original holiday had been moved from March to May. Reply. They said they were then asked to rebook on another flight. We accepted that Jet2 would not refund our fares, but found it odd that Tripadvisor. We’re super proud of this, as it’s based on the Which? Jet2 always offers a Rebook service for free until the 30th April. 19 March 2020 at 9:43AM in Coronavirus Travel Help & Info. 19 March 2020 at 9:43AM in Coronavirus Travel Help & Info. catkins80. Flights can get cancelled or delayed for any number of reasons and barring any extraordinary circumstances like tornados, or other dangerous weather conditions, if a cancelled flight causes you to land at your destination more than 3-hours late, or not at all, you may be entitled to receive compensation. You can do this by logging in to Manage My Booking and filling out this form. I had paid my holiday in 4 ipayments but have only got back a refund of 3 payments so far. ... By submitting this form I am agreeing to receive marketing emails from Jet2Holidays. Many holidaymakers have been told they may have to wait months for a cash refund. We'll email to let you know that we've received your initial application, and when we've taken a good look through we'll let you know whether or not you've been successful in moving on to the next stage. 19 March 2020 at 9:43AM in Coronavirus Travel Help & Info. Plus, there’s no risk. You missed your connecting flight. Easyjet, TUI, British Airways and Jet2 breaking law over holidays cancelled due to coronavirus Amid the Covid-19 pandemic, holidays have been scrapped by travel firms, who are delaying refunds … Lots of different factors impact the overall score and rankings, and we’re happy to say we scored well for all of them! It has a fleet of 59 aircrafts and operates 216 scheduled routes from eight UK hubs and one Spanish hub to 58 destinations. If you were a passenger on a recent Jet2.com flight, you should be aware that if your flight was cancelled, overbooked or delayed, you might have a valid case for compensation from the airline. Please try again, or alternatively you can create a Jet2holidays account using your preferred email address. This has earned us Feefo’s prestigious prize, the Platinum Trusted Service Award! This also applies to over-bookings and bumped flights. Jet2.com also operates an overnight cargo-carrying fleet for Royal Mail and offers a charter service through its Jet2charters brand. Photo by Liam McManus CC BY-ND 2.0 refund.me GmbH has entered an extended period of reorganization and is NOT accepting new claims. Claiming your compensation is easy and low cost with refund.me. Reply. The Foreign, Commonwealth & Development Office have advice for staying safe and well abroad. Login to Shortlists on a desktop, tablet or mobile to book the holidays you’ve saved at any time. Choose from hotels close to bars and clubs across the Med and beyond. catkins80. We help you with your compensation: Flight delay • Flight cancellation • Missed connecting • Overbooked. Take a look at some of the lovely things they've had to say about their trips over on our Real Reviews of our Real Package Holidays™ page. Jet2.com is a low-cost carrier and the third-largest scheduled in the United Kingdom. ! Our trip on the 16th March has been rebooted to March 2021. It was for a flight on the 15th of april from lanazarote to manchester, not sure what the amount will be if i ever get it. Thanks for submitting your claim. Personal Details *** We are working extremely hard to deal with the unprecedented situation arising from the COVID-19 outbreak in Europe and ensure that affected customers receive all appropriate support and assistance. To find out how, read our cookie policy. That means that, in the unlikely event that something happens to us, you’re protected – no matter if you’ve booked a getaway or already overseas. By submitting this form I am agreeing to receive marketing emails from Jet2Holidays. Please read our Press Release here: This is default text for notification bar, You departed from an airport within Europe on any given airline (also includes non-EU airlines) or, You arrived at an airport within Europe on a European airline, Your flight was delayed at least three hours. Planning a getaway should be a stress-free experience – we understand how hard you work to pay for a well-deserved holiday, so we want to give you peace of mind. WARNING No refunds only vouchers JET2. Report inappropriate content . Tripadvisor. Breathtaking locations, luxury décor and unrivalled service set Indulgent Escapes above all other holidays. Not only do we guarantee you a refund for your holiday if we have to cancel, but we’ll make it easy and quick for you too. To find out how, read our cookie policy. How to get cash refund for cancelled TUI, Jet2, easyJet and Ryanair flight and what the law says. I got my refund within a few days of the phone call I received too, the deposit was a day or two later. Jet2 Holidays. Our trophy cabinet’s full to the brim after our sister company, Jet2.com, scooped five awards at the Tripadvisor Travellers’ Choice Awards 2020!Jet2.com won Best Airline – UK and Best Low-Cost Airline – Europe – and that’s four years in a row! Montenegro (Tivat Airport) Villa Holidays, Jet2holidays - The home of Real Package Holidays™. ... ©Jet2holidays.com 2002-21 A subsidiary of Jet2 plc. Exactly Al and Leyalnd sun, Frankipop, It is nothing to do with whether your Insurers will pay. Guest : Our Jet2 holiday was cancelled and we had an email saying our refund would be paid to the card that made the payments. jet2insurance.com is a trading name of jet2.com Limited. It is issuing cash refunds, but it was unable to tell us when customers can expect to receive their money back. If you're booked on a Jet2 or TUI flight and it's cancelled, the airlines will offer you alternative options or a full refund. Despite being a small low-cost airline, they have won numerous awards. Error occurred while trying to login using Facebook. Jet2 Holidays, which has suspended all flights and holidays until at least 17 June, is issuing cash refunds, but was unable to state when customers could expect to get their money back. We process your data in accordance to our Privacy Policy. The Jet2 website explains: “Fill out the request a credit note form and you’ll be given a refund credit note to rearrange your flights within six months of … I still await a … If your flight is cancelled, you are entitled to a full refund to the original form of payment within seven days, although many airlines will be struggling to … Our trophy cabinet’s full to the brim after our sister company, Jet2.com, scooped five awards at the Tripadvisor Travellers’ Choice Awards 2020! By submitting this form, you are agreeing to receive marketing emails from Jet2holidays. Luckily, you have another option – sell your holiday to another person and get your refund that way. Report inappropriate content . I have received an email advising all flights to the 17th June now cancelled and they will contact customers.. My sister who was flying this Friday was contacted Monday and offered Rebook or refund, she chose refund and the money back that day. Am I entitled to a full refund? Recommended Provider. Application Process. Jet2’s headquarters and main hub are located at Leeds Bradford International Airport with additional hubs scheduled to open at Birmingham airport in March 2017. We take care of pursuing the delay or cancellation compensation claim directly with the airline, and even taking them to court on your behalf if necessary. To find out more about security, local laws and the latest travel information for your holiday destination, visit FCDO Travel Aware website Keep up to date with current health information for your destination: Health and Medical Advice, ©Jet2holidays.com 2002-21 A subsidiary of We’ll even let you know how much you’re entitled to receive. You will be responsible for paying the name change fee per person which is outlined in the table above. You may have previously registered or have a myJet2 account. And Jet2.com was ranked fifth in the list of the Top 10 Airlines in the World. Jet2 sent me an email to say that my flight times have changed. Don't worry, we'll never post anything without your permission, {{ errors.first('shortlist-menu-sign-in-email') }}, {{ errors.first('shortlist-menu-sign-in-password') }}. You'll enjoy all the package perks of Jet2holidays, but with the freedom of a city break holiday. Once again, we’ve been recognised as a Which? And Jet2.com was ranked fifth in the list of the Top 10 Airlines in the World. I asked them if I could have a refund and they have processed it. Our dedicated claims team aim to respond within 28 days, but this may take longer during busy times. You can let us know at any time if you no longer want to receive emails by clicking here. I don't want to travel this year so would rather have a refund. … A big thank you to Jet2 for making this painless. They have 95 fleets, mostly composed of Boeing 737s, and serving 82 destinations. Online check in Reply. How to get cash refund for cancelled TUI, Jet2, easyJet and Ryanair flight and what the law says. Plus, for our response to the coronavirus (COVID-19) outbreak, we were ranked as the best travel firm for providing refunds, according to a travel refund cancellation survey of more than 77,000 people by MoneySavingExpert.com (MSE). Please check your email and password are correct. Jet2 plc, Free Child Places for families of 3 or more*, ({{destination.resortCount}} {{destination.resortText}}). MoneySaving Newbie. You can also find a travel agent near you. {{ errors.first('shortlist-menu-forgotten-password-email') }}. MoneySaving Newbie. Well done, Jet2! The couple went online but found the only available flight to be €1,800 (£1,592). The airline is the fourth largest scheduled airline in the UK. Whether you’re after a chilled festival retreat or something a little livelier, take a look at VIBE. Don’t just take our word for it – we have the trophies to prove it! That’s because award-winning customer service is a huge part of what we do. Many holidaymakers have been told they may have to wait months for a cash refund. More than 12,000 of our customers have left reviews about their experiences with us on Trustpilot, one of the world’s most renowned review platforms. Get your next city break holiday all wrapped up with Jet2CityBreaks. Close Call us now or message on WhatsApp. And Jet2.com was ranked fifth in the list of the Top 10 Airlines in the World. In fact, we’ve been praised by consumer experts for the speedy and smooth way we deal with refunds, if we unfortunately have to cancel a holiday. What a company! Contact Jet2 directly in writing and request to transfer your holiday in the name of another person. Jet2 always offers a Rebook service for free until the 30th April. You can apply for any Jet2.com or Jet2holidays role right here on our Careers Site. This regulation also applies to flight delays and flight overbookings that are within the EU jurisdiction. You can also request a refund credit note to rearrange your flights within six months of receiving it. f) Please note that our main airline, Jet2.com, is a ticketless airline and, therefore, all you need is the flight voucher attached to the confirmation email, since this is effectively your ticket. We accepted that Jet2 would not refund … Children: Aged 0-17. My husband booked three flights with Jet2 from Leeds Bradford airport, but I became ill and we were unable to take the flights. members about their travel experiences. Jet2 flights and refunds. Here’s a Step by Step Guide on How to Change Flights or Get Refunds on Jet2.com if you want to cancel or postpone your travel plans. Sister company Jet2holidays offers ABTA and ATOL protected package holidays with accommodation, transfers and Jet2.com flights to … BA passengers can only get a refund if they call the airline, with an online form only offering vouchers Credit: ... Jet2 are currently telling customers on social media: "In … And that’s just what you can expect when you book a holiday with us. RYANAIR, easyJet, British Airways and Jet2 customers are among thousands of airline passengers who are still waiting for refunds for flights cancelled … Jet2.com also operates an overnight cargo-carrying fleet for Royal Mail and offers a charter service through its Jet2charters brand. Booked to go away for 13 of us, for a special occasion to Spain in 16th April. I got my refund within a few days of the phone call I received too, the deposit was a day or two later. Jet2.com's Terms and Conditions will therefore form part of your contract with us, please see www.Jet2.com for details. Age is on date of return. Yes you are. {{ errors.first('shortlist-menu-sign-up-email') }}, {{ errors.first('shortlist-menu-sign-up-password') }}, {{ errors.first('shortlist-menu-sign-up-password-confirm') }}. Affected customers are being prioritised by departure date. Perhaps you know airline passengers who had problems with their flight in the last three years? All our villa holidays include return flights, 22kg baggage and even car hire! 19 March 2020 at 9:43AM in Coronavirus Travel Help & Info. I think it’s because my original holiday had been moved from March to May. It’s surprising how many passengers aren’t aware of passenger rights and that flight cancellation compensation is guaranteed under EC Legislation 261/2004. And in a recent review from Money Mail, Jet2holidays emerged as the industry leader when it comes to refunding customers for cancelled holidays. Add Holiday Essentials. If you're due to travel from 15 April 2021 onwards, we'll provide an … And the UK Civil Aviation Authority (CAA) has even recognised Jet2.com as the only UK airline providing prompt refunds without significant backlogs. From our Friendly Low Fares and great flight times to our famously welcoming service, we go the extra mile to make your travel experience a fantastic one. By using our site, you accept we use cookies. Jet2 Holidays has suspended all flights and holidays until at least 17 June. It is quite clear in Directive261/2004 Article 9 that The Jet2 website explains: “Fill out the request a credit note form and you’ll be given a refund credit note to rearrange your flights within six months of receiving it.” Which is why all our holidays are ABTA and ATOL-protected, for your peace of mind. Don’t despair, you still have options! Easyjet and Ryanair flight and what the law says paying the name of another person free! 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